Can I make an appointment for the same day I ring?

Yes, we allocate certian time slots with doctors everyday for this type of situation. It is in your best interest to ring at 8am to make an 'On Day' appointment, as the time slots fill up quickly. Our practice endeavours to accomodate our patients for urgent medical matters, even when fully booked.

 

Can I get a script over the phone?

Yes, provided you have been seen at our pratice within the last month.

The script can be collected within 48 hours.

Please note that there is a $10 charge for scripts unless you have acquired the script during an appointment with one of our GPs.

 

Can I have a home visit?

Yes, provided you are a current patient of our pratice and live in the Maclean, Yamba, Townsend or Gulmarrad areas.

 

What if I want a longer appointment?

We realise some health issues are more complex and require a longer appointment. When booking your appointment, please inform reception staff that you require a longer one.

 

Can I see my preferred doctor?

Yes, we will try to make your appointment with your preferred GP, however, for on-day appointments you may need to see one of our other qualified GPs, and they will liaise with your usual treating doctor.

 

Why does my doctor run late?

Each and every patient will always receive the care and attention they require at their appointment. Sometimes patients' needs are more complex, and the doctor may run late. You can assist us by letting us know at the time of booking if you require a longer appointment or if the appointment is for more than one family member.

Emergencies may also arise, requiring the doctor's immediate attention.

We appreciate your understanding in these circumstances.