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Patient Information

If you’d like more information, get in touch today.

An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.

Extended consultations are available on request. If you anticipate that your appointment will be long, please advise the receptionist.
"On Day" appointments can be accommodated. It is in your best interest to ring at 8:00am to make an appointment, as the time slots fill up quickly.

Our Practice endeavours to accommodate our patient's urgent medical matters, even when fully booked.  

Contacting your Doctor

If you need to speak directly with your GP, please call Reception for assistance. If your GP is unavailable, staff will notify him/her, and the GP will either request a phone consult if you are eligable, or request a face to face appointment. The GP may return your call if it is deemed appropriate.

Please call 000 if you are in immediate need of emergency care. 

After Hours Call: 02 6645 2255 for the After Hours Mobile number.

Bulk Billing

We offer bulk billing for children 16 years and under. Bulk Billing is available to valid Centrelink card holders - card must be presented to Reception at the time of your appointment.  Workers compensation consultations must be paid for on the day of appointment, unless a confirmed claim number is issued. 
All other payments are expected on the day of your appointment. Payment can be made by: cash, credit card or EFTPOS. Paid invoices can be electronically transmitted on your behalf, if you have a nominated bank account for Medicare rebates. 

If you have been advised to have a diagnostic test, such as blood tests, X-Rays etc. please book a return appointment so that your GP can discuss the results with you. To protect your privacy, results will not be given over the phone. We have a priority results alert system in place, and if this indicates that your results require immediate treatment, we will contact you promptly to arrange an urgent appointment with your doctor. 

We have convenient on-site pathology services available from Laverty Pathology. Pathology Hours: 8am - 12:30pm Weekdays. 

Repeat Prescriptions

If you are a regular patient at Union Street Family Medical Practice, you can telephone to request a repeat prescription for a medication prescribed to you. The medication being requested, must have been prescribed to you by one of the GPs at Union Street Family Medical Practice, during a consultation within the last three months. This service may take up to 48 hours to process, and will incur a $20 fee, payable at the time of the request. 

Reminder System

Our practice is committed to preventative health care and we may issue you with reminder notices or practice information from time to time. Please advise the staff if you do not wish to participate in this program. 

Why Does My Doctor Run Late?

Each and every patient will always receive the care and attention they require at their appointment. Sometimes, patients' needs are more complex, and the doctor may run late. You can assist us by letting us know at the time of booking if you require a longer appointment or if the appointment is for more than one family member, Emergencies may also arise, requiring the doctor's immediate attention. We appreciate you understanding in these circumstances. 

Home Visits

Home visits can be accommodated, provided you are an existing patient of our practice and live in the local area (Maclean town limits). Please phone the practice and speak to one of our friendly staff.

Fees

Union Street Family Medical Practice is a private billing practice, so fees are at the discretion of your treating doctor. Our standard consultation fee is upward of $85.00, but this fee may vary depending on your appointment complexity. Please see Consultation Fee Chart below.

Please contact us if you wish to discuss the fee for your appointment. If you need to cancel your appointment, please advise the practice 24 hours prior. If you do not inform the practice, you will be charged a non-attendance fee of $50.00 

Cancellation Policy

There may be a cancellation fee if we do not receive notice of your cancellation. We require 24 hours notice if you wish to cancel an appointment. This enable us to reschedule the day for other patients. A non-attendance fee of $50 may apply if you miss your appointment without any cancellation notice. 

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It is the policy of this practice to maintain security of personal information at all times, and to ensure that access is only available to authorised staff members. We abide by the National Privacy Principles available at: www.privacy.gov.au/health/index.html

A copy of our Privacy Policy is available at Reception. Any concerns can be discussed with the Practice Manager, Noelle Dalgliesh. 

Useful Contacts

Maclean Hospital: 02 6640 0111
Laverty Pathology: 02 6645 5450

Medicare: 132011

Mental Health Access: 1300 369 968 

Clarence Valley Imaging: 02 6604 2400

Clarence Community Transport: 02 6645 3200 

The practice acknowledges that patient complaints are an important source of customer feedback. People with complaints should try to resolve them directly with the health service provider or medical centre. This person has been identified as the Practice Manager, Noelle Dalgliesh. If a satisfactory outcome is not achieved, then complaints can be directed to: Australian Health Practitioner Regulation Agency www.ahpra.gov.au

A copy of our Complaints Policy is available at Reception. 

Annual influenza vaccination is highly recommended for all people aged over 65, healthcare workers, and is mandatory for NSW staff who work in Category A - High Risk positions. For more information, please click on the link above.

New Patient Form

Complete a New Patient Form here to provide us with the information we need. 

Address

11 Union Street

Maclean, NSW 2464

Phone

02 6645 2255

Email

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